CUSTOMER SUPPORT

DISCLAIMERS:

The information provided on this site and these statements have not been evaluated by the US Food and Drug Administration and are not intended to diagnose, treat, or cure any disease.  Before starting a new dietary supplement program or for information specific to health issues, we recommend you see your qualified healthcare professional for a full evaluation, diagnosis, or treatment plan.

This product is not for use by or sale to persons under the age of 18. This product should be used only as directed on the label. It should not be used if you are pregnant or nursing. Consult with a physician before use if you have a serious medical condition or use prescription medications. A Doctor's advice should be sought before using this and any dietary product. All trademarks and copyrights are property of their respective owners and are not affiliates with nor do they endorse this product.

By using this site you agree to follow the Privacy Policy and all Terms & Conditions printed on this site. Void where prohibited by law.

DISCLOSURES:

This website contains general information about diet, health and nutrition. The information is not advice, and should not be treated as such. The general information on this website is provided “as is” without any representations or warranties, express or implied. Serfis Tattoo Care makes no representations or warranties in relation to the health information on this website. You must not rely on the information on this website as an alternative to medical advice from your doctor or other professional healthcare provider. If you think you may be suffering from any medical condition you should seek immediate medical attention. You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information in Company materials or provided by any Company representative, none of which information is intended to be a substitute for medical diagnosis, advice or treatment. If you are considering making any changes to your lifestyle, diet or nutrition, you should consult with your doctor or other health care provider.

Neither the Company nor its representatives is providing any medical advice, and none should be inferred, from any ideas, suggestions, testimonials or other information set forth on this website or in other Company materials or provided over the phone or in email correspondence. This website may contain links to third-party websites. The Company provides these links as a convenience only and does not endorse any of these sites. The Company is not responsible for the content of, and does not make any representations regarding the materials on, such linked third-party websites. If you decide to access or rely on information at linked third-party website, you do so at your own risk.

RETURN and REFUND POLICY

We take our customer satisfaction very seriously.  All of our products are tested for quality and manufactured according to the best practices in the world.  We strive to provide the best customer support to ensure you are happy with your products.

During the checkout process, you will be given the complete terms of your purchase.  Included in those terms is your understanding and acknowledgement related to the contents and ingredients of the products you have ordered.  Your acceptance of the terms of purchase means you agree to and understand the refund policy.

We are committed to complete compliance with the US FDA regulations.  These products have not been evaluated by the FDA, and we make no claims as to the benefits of any of our products.  You are able to do independent research and draw your own conclusions and opinions as to any health benefits that these products might provide.

Refunds or replacement shipments will be made under the following circumstances:

DAMAGE DURING SHIPPING

All of our products are carefully inspected before leaving our warehouse.  Please check your shipment carefully upon receipt to ensure it has not been damaged during shipping.  The outer carton of the shipment will always receive some amount of wear and tear, but there are situations where the damage is severe enough to cause damage to the contents of the box, such that the product has become unusable.  In these cases, please place your claim for damaged product within 72 hours of receipt.  Please contact us and provide detailed information and photographs is possible related to the product damaged during shipping.  Serfis Tattoo Care will either issue a refund for that product, or provide a replacement shipment per your request.  Any Refunds due will be processed within 5 business days from the time of notification to  Serfis Tattoo Care, and it will be made to the same payment method used for the order.

PRODUCT QUALITY COMPLAINT

If for any reason the product which you receive is defective due to manufacturing issues, please contact  Serfis Tattoo Care as soon as possible.  You will be offered with an option for a full refund of that product or the option to have a replacement product shipped to you at no cost.  Any Refunds due will be processed within 5 business days from the time of notification to  Serfis Tattoo Care, and it will be made to the same payment method used for the order.

RETURNING UNUSED, SEALED PRODUCT

Refunds will be issued for products which can be returned to our warehouse unused and still in their original sealed condition.  Please email or call  Serfis Tattoo Care for a Return Merchandise Authorization number.  Instructions on returning the product will be given you at that time.  The customer will be responsible for the return shipping cost.  No restocking fees will be charged by  Serfis Tattoo Care. Any Refunds due will be processed within 5 business days from the date of product return to  Serfis Tattoo Care, and it will be made to the same payment method used for the order.  In order to be eligible for a return or refund for any reason, the product must be returned within 60 days from original order date.

PRODUCT EXCHANGES

Product exchanges will not be accepted.  You may return any unopened product for a full refund, and place an order for the new products you wish to purchase.

ORDER CANCELLATION

You may cancel an order at any time without penalty until the product is shipped.  Once the product has been shipped, you will be responsible for following the procedures related to Returning Unused, Sealed Products.  Any Refunds due will be processed within 5 business days from the date of the return of product to Serfis Tattoo Care, and it will be made to the same payment method used for the order.  If the order is cancelled before shipment, the payment will be cancelled within 1 business day.

OPENED PRODUCT

No refunds or exchanges will be issued for products which have been opened, unless there is a Product Quality issue related to that product.

INTERNATIONAL SHIPMENTS REJECTED AT CUSTOMS

No refunds will be issued for products which are rejected for import at Customs of any country, unless they are returned to  Serfis Tattoo Care in sellable condition.  Ultimately the customer must take responsibility for ensuring legal compliance with the Customs enforcement agency of their country before ordering.  If a shipment is returned to  Serfis Tattoo Care for any reason, the product cost of the shipment will be refunded, but not the shipping costs.